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Frequently Asked Questions

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I've installed Stock Tools but cannot find the icon on my desktop.
What is the cost for using Stock Tools?
Why do you use Java Web Start?
What if I have lost my password?
What if I am having trouble logging in?
When can I log in?
I can't see the charts

What is a technical indicator?

How do you choose which indicator to use?
What is a signal?
Does the age indicate the number of business days?
When there isn't a buy or sell signal, what does the "age" mean?
What if I get an error message?
What if I get no results?

Do I have to pay for the datafeed?
Do I have to download data?
Where do you get your data?
What if I discover a data error?
What if I am missing data in the fundamental numbers for a stock?
When does the data get updated?
How do I know it has been updated?
Are you going to provide more exchanges?
Does ChartFilter give me recommendations or tell me if I should buy or sell?
Why do you ask for my personal information when subscribing and what do you do with it?
Why do you ask for my e-mail?
What do I do if I'm having technical problems?
What if I have suggestions or comments?
What if I have advertising questions?
What if my question is not found in this FAQ?
I have my own technical indicators, am I able to program these into your system for screening?

I've installed Stock Tools but cannot find the icon on my desktop.

You can now link directly to the Stock Tools software from your desktop without having to open a browser window. Click here for instructions.

What is the cost for using Stock Tools?
It's free. The StockTools application requires a log-in to create a session ID so the software can remember your strategies and your portfolio information.

Why do you use Java Web Start?

ChartFilter Stock Tools requires the use of Java Web Start (free). We use Java Web Start software as it provides a flexible and robust deployment solution for Java technology-based applications based on the Java Community Process program (JCP). Java Web Start technology works with any browser and any Web server. With this technology we can provide you with an updated version of our software everytime you log in. No CDs or paying for upgrades.

What if I have lost my password?

Contact Email. Include your USERNAME, FIRST NAME and LAST NAME so we can identify the correct record. We will then e-mail you a new password.

What if I am having trouble logging in?

Remember, passwords and login's are case sensitive.
I can't see the charts.


We have discovered that certain routers will block some ISPs. If you cannot see our charts try disconnecting from your router to see if that is the problem. If you still cannot see the charts please let us know. Contact Email,

When can I log in?

As soon as you have received the confirmation e-mail containing your username and password.

What is a technical indicator?

A technical indicator is a method of chart analysis, usually of price over time or volume, using various formulae designed to highlight specific characteristics and provide signals to help forecast market movements. Indicators can also be derived from the use of trendlines and price patterns, which are not based on formulae and are more subjective.

How do you choose which indicator to use?

No single indicator can signal all changes in trend. Therefore, a number of indicators should be used together to confirm one another. Complimentary indicators can be chosen from the following basic groups:

Trend indicators identify a change in trend after it has taken place (known as lagging indicators). These include price patterns, trendlines and breakouts, Moving Averages (MAs), Bollinger Bands and Keltner Bands.

Momentum indicators can warn of latent strength or weakness, often ahead of a turning point or market reversal (known as leading indicators). These include the various oscillators (RSI, stochastics, ROC, etc).

Most indicators are based on a manipulation of price data. Volume indicators are independent of price, and can offer a more objective view of the quality of a price trend. Smoothed ROC is a good example of a volume indicator.

As you learn to use indicators, you'll be amazed at the amount of information you can gather from carefully applying just two or three -- from trendlines, MACD, MAs, RSI, Parabolic SAR, to CCI. Once you've experimented with various indicators, it's usually best to stick to the ones you've become comfortable with. and most successful with.

Begin by reading about the indicators, look at the examples we've provided, and you should quickly gain a pretty good understanding of the various signals produced and how you can apply them in your own approach.

What is a signal?

Technical indicators generate various types of signals based on such events as the crossing of two lines, a line crossing an important threshold, or a particular pattern such as divergence between the price and the indicator. These events may provide an early warning of a price move and often provide investors with specific buy and sell signals.

Does the age indicate the number of business days?

Age indicates number of trading days in the past.

When there isn't a buy or sell signal, what does the "age" mean then?

If there is no buy/sell signal, (even if there is an age), it means that no signal has been generated within the last 202 trading days. If it reports N/A, there is not enough data to run the calculation.

Do I have to pay for the datafeed?

No. There is no charge to you for the end-of-day datafeed.

Do I have to download data?

No. The data is stored on our servers freeing up your harddrive.

Where do you get your data?

Comstock provides us with the price/time data. Mergent provides us with the balance sheet information.

What if I discover a data error?

Contact us immediately at Email.

When does the data get updated?

The fundamental data gets updated throughout the day. The technical data is updated at the close of the each market. It takes about 1 hour for our servers to complete the calculations.

How do I know it has been updated?

The date returned in the results is the most recent data.

Are you going to provide more exchanges?

Yes. We are currenly working on providing global end-of-day coverage.

Does ChartFilter give me recommendations or tell me if I should buy or sell?

No, ChartFilter helps you find stocks that meet your criteria. Deciding if you should buy or sell is a decision left for you. Consult the education for help in analyzing whether this is a good buy or sell.

What if I am missing data in the fundamental numbers for a stock?

This means the company has not submitted this data or we are not being provided this data. Please contact us at Email. Also, consult filed documents at the exchange to get more information.

What if I get an error message?

Please consult the error message to determine what the error is and how to correct it. If this does not resolve the error please contact us at Email.

What if I get no results?

Your criteria is either conflicting or too restrictive.

Why do you ask for my personal information when subscribing and what do you do with it?

We ask the information to uniquely identify you from other clients. We do not distribute any personal information to anyone else.

Why do you ask for your e-mail?

Since it is an automated sign-in we require a valid e-mail to give you your password. We do not use your e-mail for promotional activities.

What do I do if I'm having technical problems?

Email and we shall respond to you quickly (Mon. - Fri).

What if I have suggestions or comments?

Please send an email .

What if I have advertising questions?

Go here.

What if my question is not found in this FAQ?

Send an e-mail to Email, please be descriptive in your question. The more accurate your question is, the easier we can help you.

I have my own technical indicators, am I able to program these into your system for screening?

No, we have quite a few technical indicators and ratio's available for screening as well as multiple parameter options. See: http://www.chartfilter.com/technicals.htm for a sample technical report or http://www.chartfilter.com/signals.htm for supported ratio's, technicals.

 

 

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