Some users of Microsoft
XP Home are experiencing an installation issue.
You may have/had a previous version of IE5 (Internet
Explorer 5) on your computer. Apparently, Microsoft
does not clear the registry entries for IE5 when
upgrading to IE6. To get around this issue take
the following step:
If you
continue to experience problems call us on the toll-free
line at 1-866-709-9966.
Java
Web Start works but I still cannot get in.
Your
version of Java
Runtime Environment (JRE) may be the Microsoft
version or an older Sun version. Click here
to install the latest version of Java run-time (select
J2SE JRE).
I've
installed Stock Tools but cannot find the icon on
my desktop.
Stock Tools is
a web-based service. To activate the software
you must log in to your account at Chartfilter.com,
go to Stock Tools and click the START
Stock Tools icon. An easy way to log
in is to put the Chartfilter log-in url in your
Favorites or Links list in Internet Explorer.
ChartFilter Stock
Tools requires the use of Java Web Start (free).
We use Java Web Start software as it provides
a flexible and robust deployment solution for
Java technology-based applications based on the
Java Community Process program (JCP). Java Web
Start technology works with any browser and any
Web server. With this technology we can provide
you with an updated version of our software everytime
you log in. No CDs, paying for upgrades or database
downloads.
What
are the supported browsers?
Java Web Start
supports primarily Internet Explorer 4 or higher
and Netscape 4.X. However JNLP files can be launched
from any browser if the mime-type association
is done correctly. Please note that Java Web Start
uses the browsers settings and may launch a browser
to show a URL.
Java Web Start
works with Netscape 6. However, you will manually
need to register JavaTM Web Start with NS6. This
is done in the Navigator/Applications section
of the Navigator/Helper Application section.
This will be
done automatically in a later version of the JavaTM
Web Start installer.
What
if I have lost my password?
Contact Email,
SUBJECT: lost password. Include your USERNAMNE,
FIRST NAME and LAST NAME so we can identify the
correct record. We will then e-mail you a new
password.
What
if I am having trouble logging in?
Remember, passwords
and login's are case sensitive.
What
if I get no results?
Your criteria
is either conflicting or too restrictive.
What
do I do if I'm having technical problems?
E-mail: Email
What if my question
is not found in this FAQ?
Send an e-mail
to Email,
please be descriptive in your question. The more
accurate your question is, the easier we can help
you.
How
do I uninstall Stock Tools?
Because of the technology we use (Java Web Start)
the usual uninstall features of Windows are not
applicable. However, to remove the ChartFilter Stock
Tools from your computer use My Computer and go
to: C:\ProgramFiles\Java Web Start\.javaws\cache\http\Dwww.chartfilter.com.
Delete the directory:
Dwww.chartfilter.com This will remove the Stock
Tools application and free-up about 6 mg on your
hard drive. If you do decide to use Stock Tools
again during the free period then simply click on
the Start Stock Tools image and it will download
again. Removing Stock Tools from your computer will
not affect your account.
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